Delivery and payment
DELIVERY
Delivery of the ordered and paid products is carried out through the PPL Company and its partner – DHL.
ORDER PREPARATION
Order preparation period takes 1–2 work days after payment confirmation. A payment confirmation means the receipt of monetary funds to the bank account of the Company.
ORDER DELIVERY PERIOD
The duration of the international transportation depends on the shipping country.
The order is automatically assigned with the number after placing it in the e-shop and corresponding notification is sent on your e-mail address. This number will serve as a tracking number of your order.
DELIVERY COST
Upon ordering for 150 € (including VAT), delivery within the EU and the UK is free.
CONTACT DETAILS
In the case of questions concerning the Service, please, contact on the following phone number +420 222 523 021 or e-mail: praha@sibvaleo.com
PAYMENT
In the Siberian Wellness e-shop you can pay for the placed order by plastic card of any international payment system (Visa, Visa Electron, MasterCard) using safe 3D-Secure technology.
This service is provided by our partner – GoPay Company.
GOPAY PAYMENT
GoPay is a payment system for quick and safe online payment.
You will be redirected to the GoPay website, where you can choose available payment method for the country of delivery: credit cards payments, bank transfers, E-wallets (including PayPal), Supercash terminals, etc.
In case of using MasterCard, Visa or Visa Electron upon payment, credit card information will be available only to the reliable intermediary - GoPay Company, while other parties (Siberian Wellness in particular) won't have any access to it. Online payment can be made only if your credit card isn't blocked (please, check this information in your bank).
Online payment requires your plastic card information (card number, three-figure CVV-code, expiration period) and payment amount.
Your order will be prepared immediately after payment confirmation. The confirmation process usually takes several minutes.
WHEN WILL BE MONETARY FUNDS WITHDRAWN?
The procedure of monetary funds withdrawing, as a rule, is carried out after order receipt in the e-shop or in several hours after it.
WHAT DOES CARD NUMBER CHECKING MEANS?
MasterCard and Visa card have a three-figure code, which is printed on the back of your credit card directly next to the signature panel. Upon order placing via e-mail, telephone or e-shop this code is additionally checked to verify that a Buyer actually has a credit card, but not a cash document.
MASTERCARD SECURECODE / VERIFIED BY VISA
MasterCard SecureCode and Verified by Visa services make the online purchasing safer. If your bank maintains these protocols, during the payment procedure the additional window, connecting you with your bank, will be opened. Enter your personal password (which is available only to your bank) to identify yourself as a rightful credit card owner. To get information about availability of these services in your bank, consult a bank assistant.
